Terms and Conditions

1. Who we are

OLODESK is a trade name of OLODESK INFORMATION TECHNOLOGY CONSULTANCY, a sole proprietorship licensed in the Emirate of Abu Dhabi, United Arab Emirates (“OLODESK”, “we”, “us”, “our”). You can reach us at [email protected].

“You” and “your” mean the business that subscribes to OLODESK. The person who accepts these terms for that business confirms they have the authority to bind it.

2. This agreement

2.1 These terms apply when you subscribe to OLODESK, sign in to your dashboard, or otherwise use our services. By subscribing or using the services, you agree to them. If you don’t agree, please don’t use the services.

2.2 Our Privacy Policy explains how we handle personal data and forms part of this agreement. If you agree something different with us in writing (for example, a signed order or proposal), that written agreement wins where the two conflict.

2.3 OLODESK is offered to businesses only, not to consumers. By subscribing, you confirm that you are acting for a business, trade or profession.

2.4 This agreement starts when you first subscribe or use the services and continues until your subscription ends or either of us ends it under these terms.

3. The services

3.1 OLODESK provides infrastructure and developer tools for businesses that automate with Zapier and similar platforms. Depending on your plan, this includes ZAP Dev Extensions, a persistent sandbox that runs your own code, hosted apps and automations (which we call pods), a dashboard, storage, email tools, and connections to third-party apps (the “services”).

3.2 What each plan includes is described on our website and at checkout at the time you subscribe. We may add, change or remove features over time. If a change takes away something material that you are paying for, we will tell you in advance and you may cancel (see section 17).

3.3 Where we build, set up or maintain an app, automation or integration for you, we do it with reasonable skill and care, based on the information and access you give us.

3.4 OLODESK is independent. We are not affiliated with, endorsed by or sponsored by Zapier or any other third party whose products work with ours. Their names are used only to describe compatibility.

4. Your account

4.1 You must give us accurate and complete details when you subscribe, including your legal business name, country and, where required, your tax ID or business registration number, and keep them up to date. Changes to details already on your account are made from your dashboard and may need our approval before they take effect.

4.2 You are responsible for everything done through your account and with your API keys. Keep your password and keys secret, only share access with people you trust to act for your business, and tell us straight away at [email protected] if you think someone has accessed your account or keys without permission.

4.3 If you sign up through someone acting on your behalf, such as an agency or consultant, you remain responsible for the account under these terms.

5. Plans, fees and payment

5.1 Subscriptions are billed monthly in advance. The price, the number of tokens included and the other features of each plan are shown on our website and at checkout. Prices are charged in US dollars, pounds sterling or euros, depending on your business country, as shown at checkout.

5.2 Your subscription renews automatically every month on the same date, and we charge the payment method on file for the next month, until you cancel.

5.3 Tokens measure your use of the services, including compute, memory, storage, networking, data transfer, AI models, databases and maintenance or development time. Tokens are not money: they cannot be exchanged for cash, transferred to anyone else or refunded.

5.4 Payments are processed by our payment provider, Stripe. We never see or store your full card details. Invoices and receipts are available from your dashboard.

5.5 Prices do not include taxes unless we say so. You are responsible for any VAT, GST, sales or similar taxes that apply. Where the reverse-charge mechanism applies to your business, you account for the tax yourself, and you must give us a valid tax ID for it to apply.

5.6 If a payment fails, we will let you know and retry it. If it still has not been paid within 4 days, we may suspend the services or cancel your subscription. We may choose to keep the services running for longer while the payment is sorted out, but we don’t have to.

5.7 We may change our prices at any time, without notice. A new price applies from your next billing month. If you don’t accept it, you can cancel at any time as described in section 6.

5.8 Unless the law or these terms say otherwise, fees for a month already started are not refundable.

6. Cancelling and refunds

6.1 You can cancel at any time from the Subscription page of your dashboard, or by opening a support ticket. Cancellation takes effect at the end of the month you have already paid for, and you keep full access until then.

6.2 We don’t refund part-used months, unused tokens or fees for a month that has already started, except where these terms say so or where the law requires it.

6.3 Cancelling does not delete your data. You can still ask us for a copy, or ask us to delete it, after your subscription ends (see section 9).

7. Acceptable use

7.1 You must use the services lawfully and only for your own business. You must not, and must not let anyone else:

• use the services for anything illegal, fraudulent, harmful or deceptive, or to store or send content that is unlawful, infringing, defamatory, obscene or threatening;
• send spam or unsolicited messages (by email, text or any other channel), or contact people without the consent the law requires;
• upload or run malware, or use the services to attack, probe or gain unauthorised access to any system, network or account;
• mine cryptocurrency, or use resources in a way designed to overload or disrupt the services or other customers;
• get around usage limits, security measures or access controls;
• copy, resell, sublicense or rent the services, or use them to build a competing product, except as we agree in writing;
• reverse engineer or decompile the services, except where the law allows it;
• use the services in breach of sanctions or export control laws, or from a country or by a person subject to sanctions.

7.2 When you use the services to send emails or texts, you are the sender. You are responsible for having the recipients’ consent where it is needed, for the content of the messages, and for following the rules of your messaging provider and the anti-spam laws that apply.

8. Third-party apps and services

8.1 The services work with apps and services run by other companies, such as Zapier, Shopify, Microsoft, Google, Xero, Stripe, Calendly, Salesforce, ClickSend and others you choose to connect (“third-party services”). Your use of each third-party service is governed by that company’s own terms and privacy policy, and you are responsible for having the accounts, licences and permissions you need.

8.2 When you connect a third-party service, you authorise us to access it and to send and receive data on your behalf, but only as needed to run the services you have set up. You can disconnect it at any time from your dashboard.

8.3 We don’t control third-party services and are not responsible for their availability, changes, outages or the data they hold. If a third-party service changes how it works or stops working with OLODESK, we will try to keep things running but may have to stop supporting it, and this does not entitle you to a refund.

9. Your data

9.1 Your data is yours. “Your data” means everything you or your connected apps put into the services: your code, files, messages, records and the data of your own customers. You give us permission to host, copy, process and transmit it only as needed to provide, secure and support the services for you.

9.2 You are responsible for your data: that it is accurate and lawful, that you have the right to use it, and that you have given any privacy notices and obtained any consents needed for us to process it on your behalf.

9.3 Where your data includes personal data about other people, we process it on your behalf and on your instructions as your service provider (a “processor”), and you are the party responsible for it (the “controller”). We will keep it confidential, protect it with appropriate security measures, use only service providers bound by similar duties, help you respond to requests from the people it concerns, and tell you without undue delay if we become aware of a breach affecting it. Our Privacy Policy explains how we handle the personal data we collect for ourselves.

9.4 We back up the services regularly, but you should keep your own copies of anything important. Backups are for restoring the services, not a separate archive of your data.

9.5 You can export your data, or ask us for a copy, at any time. We keep your data, including after your subscription ends, until you ask us to delete it. To ask, open a support ticket or email [email protected]. We then delete it from our systems, and it disappears from our backups as they expire, except for anything the law requires us to keep.

9.6 We may use anonymised, aggregated information about how the services are used (which never identifies you or your customers) to run and improve the services.

10. Intellectual property

10.1 We (and our licensors) own the services, our software, the dashboard, our documentation and the OLODESK name and logo. During your subscription, we give you a non-exclusive, non-transferable right to use the services for your own business under these terms.

10.2 You own your data and your own code. Where we build an app, automation or integration specifically for you, you may use it for your business for as long as you like; we keep ownership of our underlying tools, templates and know-how that we use for all our customers.

10.3 If you send us ideas or feedback, we may use them freely, without any obligation to you.

10.4 We won’t name you as a customer or use your logo in our marketing without your permission.

11. Confidentiality

Each of us will keep the other’s confidential information secret, use it only for this agreement and share it only with people who need it for this agreement and are bound to keep it confidential. This does not apply to information that is already public through no fault of the receiving party, or that the law, a court or a regulator requires to be disclosed (in which case, where allowed, the disclosing party will be told first).

12. Availability and support

12.1 We work to keep the services available at all times, but we can’t promise they will be uninterrupted or error-free. We may need to carry out maintenance, which we try to schedule to minimise disruption.

12.2 Where a plan lists an uptime figure (for example, 99.95% for Business Pro), it is a target we aim for, not a guarantee or service level agreement. If we don’t meet it, we don’t owe you any credit, refund or compensation for it.

12.3 Support is available by support ticket, from your dashboard or from the support form on our website.

13. Warranties

13.1 We will provide the services with reasonable skill and care, and they will work substantially as described for your plan. If they don’t, tell us and we will fix the problem or provide a reasonable alternative. If we can’t, you may cancel and we will refund the fees you prepaid for the period after cancellation.

13.2 Apart from what these terms expressly say, the services are provided “as is” and “as available”. To the extent the law allows, we make no other promises, including that the services will meet your particular needs, or be fit for a particular purpose.

14. Limitation of liability

14.1 Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud or deliberate wrongdoing.

14.2 Subject to 14.1, neither of us is liable for any loss of profits, revenue, business, goodwill or anticipated savings, or for any indirect, special or consequential loss, however it arises.

14.3 Subject to 14.1, our total liability to you for all claims arising from or connected with these terms or the services, whether in contract, tort (including negligence) or otherwise, is limited to the fees you paid us in the one month before the event that gave rise to the claim.

14.4 We are not responsible for losses caused by third-party services, by your code, data or instructions, by anyone using your account or keys, or by events outside our reasonable control, such as outages of internet, cloud or power providers, cyber attacks we could not reasonably prevent, natural disasters, war or government action.

15. Your responsibility for claims

You will cover our reasonable costs and losses if a third party makes a claim against us because of your data, your code, messages you send through the services, or your breach of these terms or the law.

16. Suspension and termination

16.1 We may suspend all or part of the services straight away if your use puts the security, integrity or availability of the services or other customers at risk, if you seriously breach section 7, if a payment is overdue as described in 5.6, or if the law requires it. Where it is reasonable, we will warn you first and give you a chance to fix the problem, and we will restore the services once it is fixed.

16.2 Either of us may end this agreement by written notice if the other seriously breaches it and does not fix the breach within 14 days of being told about it.

16.3 When this agreement ends, your right to use the services stops, any unpaid fees become due, and section 9.5 applies to your data. Sections that by their nature should continue after it ends, including those on fees owed, data, confidentiality, liability and governing law, continue.

17. Changes to the services and these terms

17.1 We may update these terms at any time, without notice, for example when we change the services or when the law changes. The date at the top shows when they last changed, so please check this page from time to time. The updated terms apply from that date.

17.2 If you don’t agree with a change, you can cancel at any time as described in section 6. If you keep using the services after a change, the updated terms apply to you.

18. Governing law and disputes

18.1 These terms, and any dispute or claim arising from or connected with them, are governed by the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates as they apply there.

18.2 If a dispute arises, please contact us first at [email protected] and we will try to resolve it in good faith. If it isn’t resolved within 30 days, either of us may refer it to the courts of the Emirate of Abu Dhabi, which have exclusive jurisdiction.

18.3 If the law of the country where your business is based gives you rights that cannot be excluded by agreement, nothing in these terms takes them away.

19. General

19.1 Subcontractors. We may use trusted service providers to help us provide the services. We remain responsible for their work under this agreement.

19.2 Transfer. You may not transfer this agreement to anyone else without our written consent. We may transfer it to a successor of our business, and will tell you if we do.

19.3 Relationship. We are independent contractors. Nothing in this agreement creates a partnership, joint venture, agency or employment relationship.

19.4 Entire agreement. These terms, the Privacy Policy and any written agreement under 2.2 are the whole agreement between us about the services and replace anything said or written before.

19.5 If part is invalid. If a court finds any part of these terms invalid or unenforceable, the rest stays in effect.

19.6 No waiver. If either of us delays or does not enforce a right, that does not mean the right is given up.

19.7 Notices. We will send notices to the email address on your account. You can send notices to [email protected]. An email notice counts as received one business day after it is sent.

19.8 Third parties. No one other than you and us has any right to enforce these terms.

19.9 Language. These terms are written in English. If they are translated, the English version prevails.

20. Contact

OLODESK INFORMATION TECHNOLOGY CONSULTANCY
Abu Dhabi, United Arab Emirates
Email: [email protected]