OLODESK
Start free

E-commerce · Europe · Document checks

An online retailer ships orders sooner with automatic document checks

Customers get an upload link the moment they pay. AI checks each file as it arrives, and staff approve the order in a click.

The challenge

Some orders can’t ship until the customer sends something first, like a photo ID, a proof of address or a signed form.

Those files turn up by email, chat and replies to the order confirmation. Staff spend hours matching each one to its order while the customer waits.

What runs on OLODESK

An upload page and a review board that work alongside the retailer’s Shopify store.

  • The right files, without chasingA personal upload link by text and email after checkout, and a reminder if something is missing.
  • Every file checked on arrivalAI confirms it’s the right document, readable and in date, before anyone opens it.
  • Approve in a clickEvery order on one board, from waiting for documents to ready to ship.
  • Shopify stays in syncApproved orders are marked in Shopify, ready to fulfill.

The results

  • Orders ship sooner, because documents come in faster and already checked.
  • Staff no longer search inboxes or match files to orders by hand.
  • Fewer mix-ups, since every file is tied to its order from the start.
  • Customers always know what’s missing and how to send it.

At a glance

Before
Documents sent by email and chat, matched to orders by hand.
Now
An upload link on every order and one board from waiting to shipped.
Systems like this
All customer stories

Check every order’s documents automatically

Connect your Shopify store and tell us what each order needs. OLODESK builds the rest with you.

Start freeTalk to us