Travel · North America · Booking system

A tour operator books whole groups and gets paid on time

One booking holds the whole group, with the deposit taken by card on the spot. Travelers add their own details, and reminders go out before each balance is due.

The challenge

A group trip is one booking with many travelers inside it, each with their own details, room and share of the cost. And plans change after booking.

Tools made for one traveler at a time don’t fit, so details end up in spreadsheets and balances get chased by email.

What runs on OLODESK

The operator’s own booking app, used by the sales team and the trip managers.

  • Whole groups booked at onceRooms, add-ons and each traveler’s price in a single reservation.
  • Payments on timeTake the deposit by card at booking. Balance reminders are sent for you.
  • Travelers fill in their own detailsEach traveler gets a link to add their details and preferences.
  • Every trip at a glanceRosters, passenger lists and reports on sales and payments due, for any trip.

The results

  • Staff book a whole group in one go, deposit included.
  • Balances come in on time, without anyone chasing them.
  • Traveler details arrive complete, and nobody types them twice.
  • Trip managers have every roster and payment ready before departure.

At a glance

Before
Bookings, payments and traveler details kept in separate places.
Now
One system for every booking, payment and traveler.
Systems like this

Run every booking from one system

Tell us how your trips work, and OLODESK builds the booking system with you.