Help Scout integration

Help desk with a shared inbox, help center and live chat for customer support teams. Connect Help Scout to OLODESK and use it in the apps and automations your business runs on.

Start free How to connect

Category: Support & help desk

Popular ways to use Help Scout

Start with one of these, or describe your own.

Tickets with the full story

Each Help Scout ticket shows the customer’s orders and bookings, so agents answer faster.

Portal requests become tickets

A request from your client portal opens a ticket in Help Scout, with the details and files attached.

Waiting tickets flagged

When a ticket in Help Scout waits too long for a reply, the right person hears about it.

How to connect Help Scout

Request Help Scout
In your portal’s Integrations tab, press Request access next to Help Scout. On Business Starter and Business Pro it’s ready within 24 hours. No account yet? Send a request.
Connect your account
Sign in to Help Scout, or paste the access key from your account.
Describe what you need
OLODESK builds it with you. Try it on real data before it goes live.

How integrations work

On Business Pro, you can also work with your Help Scout data in ChatGPT. AI on OLODESK

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