Jira Service Management integration

Atlassian’s service desk for IT and customer requests, incidents and approvals. Connect Jira Service Management to OLODESK and use it in the apps and automations your business runs on.

Start free How to connect

Category: Support & help desk

Popular ways to use Jira Service Management

Start with one of these, or describe your own.

Tickets with the full story

Each Jira Service Management ticket shows the customer’s orders and bookings, so agents answer faster.

Portal requests become tickets

A request from your client portal opens a ticket in Jira Service Management, with the details and files attached.

Waiting tickets flagged

When a ticket in Jira Service Management waits too long for a reply, the right person hears about it.

How to connect Jira Service Management

Request Jira Service Management
In your portal’s Integrations tab, press Request access next to Jira Service Management. On Business Starter and Business Pro it’s ready within 24 hours. No account yet? Send a request.
Connect your account
Sign in to Jira Service Management, or paste the access key from your account.
Describe what you need
OLODESK builds it with you. Try it on real data before it goes live.

How integrations work

On Business Pro, you can also work with your Jira Service Management data in ChatGPT. AI on OLODESK

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