Freshservice integration

IT service desk for tickets, assets, changes and a self-service employee portal. Connect Freshservice to OLODESK and use it in the apps and automations your business runs on.

Start free How to connect

Category: Support & help desk

Popular ways to use Freshservice

Start with one of these, or describe your own.

Tickets with the full story

Each Freshservice ticket shows the customer’s orders and bookings, so agents answer faster.

Portal requests become tickets

A request from your client portal opens a ticket in Freshservice, with the details and files attached.

Waiting tickets flagged

When a ticket in Freshservice waits too long for a reply, the right person hears about it.

How to connect Freshservice

Request Freshservice
In your portal’s Integrations tab, press Request access next to Freshservice. On Business Starter and Business Pro it’s ready within 24 hours. No account yet? Send a request.
Connect your account
Sign in to Freshservice, or paste the access key from your account.
Describe what you need
OLODESK builds it with you. Try it on real data before it goes live.

How integrations work

On Business Pro, you can also work with your Freshservice data in ChatGPT. AI on OLODESK

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