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Gainsight Customer Communities integration

Online customer communities for peer support, product ideas and knowledge sharing. Connect Gainsight Customer Communities to OLODESK and use it in the apps and automations your business runs on.

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Category
Support & help desk

Popular ways to use Gainsight Customer Communities

Start with one of these, or describe your own.

Tickets with the full story

Each Gainsight Customer Communities ticket shows the customer’s orders and bookings, so agents answer faster.

Portal requests become tickets

A request from your client portal opens a ticket in Gainsight Customer Communities, with the details and files attached.

Waiting tickets flagged

When a ticket in Gainsight Customer Communities waits too long for a reply, the right person hears about it.

How to connect Gainsight Customer Communities

  1. Request Gainsight Customer Communities

    In your portal’s Integrations tab, press Request access next to Gainsight Customer Communities. On Business Starter and Business Pro it’s ready within 24 hours. No account yet? Send a request.

  2. Connect your account

    Sign in to Gainsight Customer Communities, or paste the access key from your account.

  3. Describe what you need

    OLODESK builds it with you. Try it on real data before it goes live.

How integrations work

On Business Pro, you can also work with your Gainsight Customer Communities data in ChatGPT. AI on OLODESK

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See all support & help desk apps

Gainsight Customer Communities integration FAQ

Do I need my own Gainsight Customer Communities account?

Yes. You connect the Gainsight Customer Communities account your business already uses.

Which plans include the Gainsight Customer Communities integration?

Business Starter and Business Pro. Press Request access next to it in your portal’s Integrations tab, and it’s ready within 24 hours.

Can I connect more than one Gainsight Customer Communities account?

Yes. Connect as many as you need and choose which one each system uses.

Put Gainsight Customer Communities to work

Start your Free trial, then request Gainsight Customer Communities on Business Starter or Business Pro.

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